Refund policy
Return & Refund Policy
At SRVXWEAR, we strive to ensure every customer is satisfied with their purchase. Please review our policy before placing an order.
Eligibility for Returns & Refunds
We accept return or refund requests in the following cases:
- The item received is damaged or defective.
- The item received is incorrect (wrong product, size, or color sent).
- Your order is missing one or more items.
Please note that we do not accept returns or refunds for:
- Incorrect size selected by the customer (we strongly recommend reviewing our size guide before placing your order).
- Change of mind or personal preference.
- Normal wear and tear.
- Minor color differences caused by screen settings or lighting conditions.
Reporting an Issue
To request a return or refund, please contact us within 7 days of delivery and include:
- Your order number.
- Clear photos or videos showing the issue.
- A photo of the shipping label or package (if applicable).
Contact us at:
Resolution Options
Once your request has been reviewed and approved, we may offer one of the following solutions:
- A free replacement.
- A partial refund (where appropriate).
- A full refund (if the issue cannot be reasonably resolved).
Refund Processing
Approved refunds are processed within 3–7 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Chargebacks
We encourage customers to contact us before initiating a chargeback so we can resolve any issue quickly and fairly.
Submitting a chargeback before contacting our support team may delay the resolution process.
Contact Us
For any questions regarding our Return & Refund Policy, please contact us at:
SRVXWEAR is owned and operated by VORYX ECOMMERCE LLC.